An “independent consultant has issued a damning report of the state’s troubled online insurance marketplace,” write MPR News reporters Catharine Richert and Elizabeth Stawicki.
MNsure’s management structure is “non-existent” according to Optum, a subsidiary of Minnetonka-based UnitedHealth Group, which recently performed a week-long analysis of the more than $100 million website.
MNsure executives have been making decisions in a “crisis mode,” the report states.
MNsure’s board members called for the end-to-end review after the website continued to experience major technological issues three months after it launched.
The report found the agency’s ambitious enrollment goals will suffer as a result.
“While MNsure will fall short of achieving its original enrollment goals and consumer satisfaction levels, continuous improvements can be made in both the short-term and long-term,” the report states.
Those problems, however, won’t be fixed quickly and the state should consider scrapping the system altogether and starting over, the report said.
MPR News blogger Bob Collins has a critical view of the politics behind MNsure.
Today’s Question: Should Minnesota scrap the MNsure website?