The latest tale of suffering aboard an airline in the United States today comes from Brian and Brittany Schear of Huntington Beach, California, who were tossed off a Delta flight because they wanted one of their toddlers to sit in a seat they originally purchased for their teenage son, who instead took an earlier flight.
They paid for the seat; they couldn’t sit in it, the Associated Press says, because Delta policy prohibits someone from using a ticket bought in someone else’s name. Federal regulations, however, allow such a thing if the person’s name can be run through a security database intended to screen out toddler terrorists.
Rules are rules, though.
As usual, there’s video, including the part where the Delta representatives claims federal regulations required the kid to sit in the parents’ lap. That’s not true at all.
“We’re sorry for what this family experienced,” a Delta statement said. “Our team has reached out and will be talking with them to better understand what happened and come to a resolution.”