Flight delayed? Pull up a floor

We’ve said it before but we say it again: No industry works as hard to alienate its customers as the airline industry does.

Delta issued an update to its anticipated operations this morning:

Here are key things to know today:

1. Delta will start the Wednesday operation with a little over 150 systemwide cancellations after roughly 800 flights were canceled Tuesday. Teams across the airline continued work during the overnight hours to bring an end to the impact of Monday’s outage that disrupted operations.

2. Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.

3. Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.

4. Delta’s travel waiver has been extended to August 10 and the airline has continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta.

5. Through 12 p.m. ET Wednesday, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta agents.

6. Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.

The company reportedly is offering $200 travel vouchers to those inconvenienced by Delta’s computer failures, a woefully inadequate response.

(h/t: Brian Bakst)

  • PaulJ

    Thank goodness they are building that hotel at the airport, finally rich people will be treated properly.

    • jon

      Airport hotels, servicing people who can’t afford a hotel room that doesn’t have jets buzzing it daily, but flips immediately to wealthy clientele the moment an airport is shut down.

  • Mark in Ohio

    As i understand it, the arms between all of the chairs in airports were added because people (mostly homeless, if I recall correctly) were coming in and staying long term in airports because they could stretch out and sleep. Since the implementation of the new security measures, and since only authorized and screened passengers with boarding passes can get past security, couldn’t the arms be removed? While it’s not perfect, at least it would provide a few places for people to sleep in the event of these sorts of major delays. I should note that I’ve looked at many of the chairs used in airports, and most that I observed had the arms as separate, bolt-on items that were not structurally significant to the back. This means that they could be removed without otherwise impacting the seats. Yes, I am an engineer, and yes, I was considering if I could do this myself should I be stranded in an airport overnight. I can’t tell for sure about the chairs shown in the above pictures, and won’t apply to all airport chairs, but it sure couldn’t hurt to evaluate this.

  • Rob

    Bob C., why aren’t airlines required to fully compensate passengers in such situations?

    • John

      Because the contract you signed to be a passenger (i.e. ticket) doesn’t require them to do so.

  • Jerry

    Obviously, the airport needs to install Murphy beds in the walls for passengers stuck overnight.