Bob Collins
A United Airlines flight from Boston to Chicago made an emergency landing in Buffalo today after a window blew out on the plane.
If you ever wanted to see a good example of how Twitter can be a go-to source for breaking news, check out the tweets coming from Andrew Phelps, who is a reporter for WBUR, the public radio station in Boston. He was on the flight.
It’s also a good example of the horrible customer service provided by most of the nation’s major carriers.
