Starbuck’s closed all of its stores yesterday afternoon to hold a giant training session to “refocus on the customer experience.” CEO Howard Schultz is trying to get the coffee shop’s vibe back. “This is about the love and the passion and the commitment that we all need to have to the customer,” he said in a training video.
It should be quite a morning at Starbuck’s, then.
So kindly report here how passionate you found the delivery of your joe today.
About the blogger
Bob Collins has been with Minnesota Public Radio since 1992, emigrating to Minnesota from Massachusetts. He was senior editor of news in the ’90s, ran MPR’s political unit, created the MPR News regional website, invented the popular Select A Candidate, started several blogs, and every day laments that his Minnesota Fantasy Legislature project never caught on.
NewsCut is a blog featuring observations about the news. It provides a forum for an online discussion and debate about events that might not typically make the front page. NewsCut posts are not news stories.