What’s the problem? Capt. Eric Moody of British Airways has the answer firsthand. He was at the controls of a Boeing 747 which inadvertently flew into a volcanic ash cloud. All four engines quit and the plane dropped from 37,000 feet to 12,000 feet.
How do you announce that to your passengers? He told the BBC:
“Good evening ladies and gentlemen. This is your captain speaking. We have a small problem. All four engines have stopped. We are all doing our damnedest to get them going again. I trust you are not in too much distress.”
Here’s an interview with Moody about the incident: